Customer Support

Last updated: August 17, 2025

How to reach us

• Email: support@russgeorge.com

• Response time: Typically within 1–2 business days.

• Hours: Monday–Friday, 9am–5pm ET.

What to include

• Your name and company

• Project/service name

• Brief description of the issue or request

• Relevant links, screenshots, or invoice number

Invoices and billing

• Invoices are due on receipt unless otherwise stated.

• For billing questions, include your invoice number and date.

Service coverage

• Remote services only; no physical goods are shipped.

• Work is scheduled by scope and milestones outlined in proposals/invoices.

Incident priority

• Critical (site down/security): write “CRITICAL” in the subject; we’ll prioritize.

• Standard requests: handled in the normal queue within stated response times.